Last Updated: September 2026
At Onlineagle, we want you to be satisfied with your purchase. If you experience an issue with your order, please review the policy below.
Return Eligibility
You may request a return within 30 days of delivery, unless otherwise stated on the product page.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Include the original packaging where applicable
- Include all accessories or components supplied with the product
- Not show signs of misuse, damage, alteration, or excessive handling
Proof of purchase or your order number may be required.
How to Request a Return
To request a return, please contact Onlineagle Customer Support through our Contact Us page.
Please provide:
- Your full name
- Order number
- Email address used for the purchase
- Reason for the return
- Photos of the item, if applicable
Do not send an item back without receiving return instructions from our support team.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
To help us review the issue, please send clear photos of:
- The product
- The packaging
- The shipping label
- The damaged or incorrect area
After review, we may offer an appropriate replacement, refund, or other solution depending on the circumstances.
Natural Gemstone Variations
Many Onlineagle products may contain natural gemstones, crystals, handmade components, or natural materials.
Natural variations in:
- Color
- Shape
- Size
- Texture
- Pattern
- Mineral markings
are normal and generally not considered defects.
Each natural gemstone item may have a slightly different appearance.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Items damaged through misuse or improper handling
- Products returned without authorization
- Personalized or customized products
- Gift cards
- Clearance or final-sale items where clearly marked
- Items returned after the applicable return period
Additional exclusions may apply where permitted by law.
Return Shipping
Unless the return is due to an error by Onlineagle or a confirmed damaged/defective product, customers may be responsible for return shipping costs.
Original shipping charges may be non-refundable unless required by applicable law.
We recommend using a trackable shipping method for returned items.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to your original payment method.
Please allow additional time for your bank, card provider, or payment processor to post the refund to your account.
Refund Processing Time
Approved refunds are usually initiated within several business days after the returned item has been inspected.
The time required for the refund to appear in your account depends on your payment provider and financial institution.
Exchanges
Where available, exchanges may be offered for eligible products.
If you need a different product or replacement, contact customer support so we can confirm availability and provide instructions.
Order Cancellations
If you want to cancel your order, contact us as soon as possible.
We may be able to cancel an order before it enters fulfillment or ships.
Once an order has already been processed or shipped, it may need to be handled as a return instead.
Refused or Undeliverable Packages
If a shipment is returned because of:
- An incorrect address
- An incomplete address
- Refusal of delivery
- Failure to collect the package
additional shipping or handling charges may apply where permitted.
Late or Missing Refunds
If an approved refund has not appeared:
- Check your bank or card account again.
- Contact your card issuer or payment provider.
- Allow the processing period stated by your financial institution.
- If the refund still cannot be located, contact Onlineagle support.
Contact Us
For return or refund questions, contact us through the Onlineagle Contact Us page.
Brand: Onlineagle
Website: Onlineagle.com
Subject: Return / Refund Request