At Onlineagle, we aim to process and deliver your order as quickly and safely as possible. Please review the shipping information below before placing your order.
WHEN WILL MY ORDER SHIP?
Most orders are processed within 2–5 business days before shipment.
Processing times may occasionally be longer during:
- Holidays
- Promotional periods
- High order volumes
- Inventory delays
- Unexpected fulfillment issues
Once your order ships, you will normally receive a shipping confirmation email with tracking information.
HOW LONG DOES SHIPPING TAKE?
For orders shipped within the United States, standard delivery generally takes approximately:
3–7 business days after shipment
The total estimated delivery time, including processing, is generally around:
5–12 business days
Delivery times are estimates and are not guaranteed.
WHAT SHIPPING OPTIONS DO YOU OFFER?
Available shipping options and applicable charges will be displayed during checkout.
Shipping methods may vary depending on:
- Delivery destination
- Product availability
- Package size and weight
- Shipping carrier
SHIPPING CHARGES
Shipping fees, if applicable, will be clearly displayed during checkout before you complete your purchase.
Promotional or free shipping may occasionally be available on eligible orders.
WILL I HAVE TO PAY CUSTOMS OR IMPORT FEES?
For international orders, your country may charge:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Other government charges
These charges are determined by your local authorities and are generally the customer's responsibility unless otherwise stated during checkout.
Onlineagle does not control customs charges or local import regulations.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, tracking information will normally be sent to the email address provided during checkout.
You can also use our Order Tracking page to check your shipment status.
If you cannot find your tracking email, please check your:
- Spam folder
- Junk folder
- Promotions folder
If you still cannot locate it, contact Onlineagle Customer Support.
WHY IS MY TRACKING NUMBER NOT WORKING?
Tracking information may take approximately 1–3 business days to update after your shipment has been processed.
If your tracking information has not updated after several business days, please contact our customer support team.
WHY DID I RECEIVE ONLY PART OF MY ORDER?
Some orders may be shipped in multiple packages depending on product availability or fulfillment location.
If this happens, each shipment may have its own tracking number and may arrive on different days.
Please allow additional time for the remaining package to arrive.
WHAT IF MY ORDER IS DELAYED?
Shipping delays can occasionally occur because of circumstances outside our control, including:
- Severe weather
- Carrier delays
- Customs processing
- Holidays
- Incorrect delivery information
- Transportation disruptions
If your order is significantly delayed beyond the estimated delivery period, contact us so we can help review the tracking status.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately.
We cannot guarantee that an address can be changed once an order has entered fulfillment or has already shipped.
Additional shipping charges may apply if a package is returned because of an incorrect or incomplete address.
LOST OR UNDELIVERED PACKAGES
If tracking shows an unusual delay or you believe your shipment may be lost, please contact us with:
- Your order number
- Full name
- Shipping address
- Tracking number
We will review the available shipping information and assist you accordingly.
DAMAGED PACKAGES
If your order arrives damaged, please contact Onlineagle Customer Support as soon as possible.
Include clear photographs of:
- The product
- Outer packaging
- Shipping label
- Damaged area
Please keep the packaging until your request has been reviewed.
CONTACT US
For shipping or delivery questions, contact us through our Contact Us page.
Brand: Onlineagle
Website: Onlineagle.com
Subject: Shipping Support